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FAQs
Please find below answers to our most frequently asked questions.
For anything we might have missed please do not hesitate to get in touch via the form below.
GENERAL
When is it open?
We are open from 4th May to 15th September 2019, seven days a week. The opening times vary each month, with extra sessions running during school holidays.
Use the calendar to pick a date and you will be able to view session times. We can often open at a special time for private hires, so please get in touch with your requirements.
Do I need to fill in a statement of risk?
It is important that every customer fills out a statement of risk before they attend their session. If you have not already done this, then please click this link and please enter the booking reference that is provided in your booking confirmation email to complete the disclaimer.
Note that a £5 administration fee will be charged if you sign the statement of risk at receptions.
Note that a £5 administration fee will be charged if you sign the statement of risk at receptions.
What happens during a session?
Once you have checked in at reception you will be given a wristband. You will then collect your wetsuit and get changed. You will need to be at the water’s edge at least 10 minutes prior to your session start time. Here you will be given your buoyancy aid and safety brief. Your session will start on the hour, where you will have 50 minutes to enjoy the course however you see fit.
How long is a session?
An hour in total, with 50 minutes on water. If you would like to stay longer on the park, you can book a double session for just £10 per person. This offer can be pre-booked on the website or on the day in reception and applies to both a single ticket and the family pass.
Is there a viewing area?
Yes, you can stand in the spectator area to watch the session on the inflatables.
Can I take pictures?
Our photography team is on the inflatables to take pictures of you if you wish during peak time.
Do the inflatables get too warm to walk on when it is too warm?
The inflatables are constantly wet which keeps the surface cool. If this is a concern for you, you can buy aqua shoes at reception for £5.
ENTRY CONDITIONS
How old do I need to be
Participants need to be at least 6 years old:
- 6&7-year-old participants must be accompanied by someone aged 16+ on the inflatable park
- 8-11-year-old participants must have an adult in the spectator area
-
12-15-year-old participants need an adult to sign them in.
Do I need to be able to swim?
Yes, we require every participant to be able to swim 25 meters unaided.
Can I go on the park if I am pregnant?
No, pregnant women cannot go on the park.
COSTS & BOOKINGS
How much does it cost
Each session is £20 for a single ticket or £72 for a Family Pass (4 people) when booking online. Both include wetsuit hire, safety brief, buoyancy aid and 50 minutes on the park.
You can also book a double session, with the second session costing just £10 per person (apples to single ticket and Family pass).
You can also book a double session, with the second session costing just £10 per person (apples to single ticket and Family pass).
Should you wish to book at reception there is a £5 admin charge per person for the filling out of the statement of risks.
Can I make a booking for large groups?
If you are a large group of 10+ or require exclusive hire, please contact us before booking by emailing groups@aquaparcs.co.uk
Can I get a refund?
We do not issue any refund. If you have to cancel due to unforeseen circumstances, we can credit your Aqua Parcs account with vouchers, but we require one-week notice.
WEATHER & ENVIRONMENT
Will it be cold?
The water temperature will vary depending on the weather conditions on the day. Water temperature is monitored daily and displayed in reception. Wearing the wetsuit provided will help you to keep warm.
Can the park close because of the rain?
The rain makes the experience on the park different and the slides more slippery. The only reason the park would close is extreme weather condition such as strong winds or thunderstorm. Every participant would be informed.
CLOTHING/EQUIPMENT
What should I wear and bring with me?
You can wear wet shoes or wet socks. However, any hard-soled shoes cannot be worn.
You can use your own wet suit or use the wetsuit included in your session price.
What is not recommended on the park?
You should remove all jewellery including watches (stud earrings may be worn) It’s best to leave valuables at home.
Can I use my go pro on the park?
At your own risk, you can bring your go pro. We strongly recommend that you equip your camera with a floater. If you do lose it, we will not be able to look for it for you and the chances of finding it are very slim.
Where can I store my belongings?
There are lockers provided which require a padlock to store your belongings safely. Don’t forget to bring one! You can purchase one at reception for just £5 if needed.
CHANGING ROOMS
Are there changing rooms?
Yes, there are gendered changing rooms and individual cubicles.
Are there showers?
Yes, the Wake Park kindly let our customers use their showers.
SOUVENIR PICTURES
How do I get the pictures?
Fill in a form on your way out at reception, we will send you a link to view the pictures so that you can purchase them. Please allow 48 hours to receive a link and/or for the pictures to be fully uploaded.
How much are the pictures?
A full resolution digital copy cost £3 and a printed copy cost between £4 and £4.5 depending on the size and quality.
EATING AT AQUA PARCS
Are there facilities to have food?
There are picnic tables where you can eat.
There is Café, a pub and a pizza van around Willen Lake which are separate from Aqua Parcs.
Do you sell snacks?
Yes, we offer refreshments, chocolate bars and crisps for a reasonable price.
CANCELLING/RESCHEDULING MY BOOKING
Can I reschedule my booking?
Yes. You can reschedule you booking free of charge up to 48hours before the day of your session.