Please find below answers to our most frequently asked questions.
For anything we might have missed please do not hesitate to get in touch via the form below.

GENERAL

We are open from 4th May to 30th September 2019, seven days a week. The opening times vary each month, with extra sessions running during school holidays.

Use the calendar to pick a date and you will be able to view session times.  We can often open at a special time for private hires, so please get in touch with your requirements.

Once you have checked in at reception you will be given a wristband. You will then collect your wetsuit and get changed. You will need to be at the water’s edge at least 10 minutes prior to your session start time. Here you will be given your buoyancy aid and safety brief. Your session will start on the hour, where you will have 50 minutes to enjoy the course however you see fit.

An hour in total, with 50 minutes spent on water!

Yes, there are showers which are free to use next to the WakeMK and Aqua Parc reception building.

We are located at Willen Lake South and share a reception area with WakeMK.
Our address is:
Aqua Parcs
The Cable Building
V10 Brickhill Street
Milton Keynes
MK15 9HQ

The activity is safe as long as you follow the rules explained within the safety briefing. If you fail to follow the rules you will receive a warning and if you continue to break the rules you will be asked to leave the session. We also have lifeguards on site who will be keeping a close eye on you.

The Aqua Parc has the capacity to hold up to 150 people per hour.

Yes, these are located on the right once you have gone through the reception area.

No, parking at Willen Lake is pay and display and the closest car park to the Aqua Parc is North Bay. For pricing, please click here.

YES: lockers are available on site. Combination padlocks can be bought from reception for £5 to secure the locker. Please note that you are responsible for your own belongings. You can bring your own padlock to use on the lockers.

Whet your appetite in the café located right next door. You will re-fuel in no time.

ABOUT YOU

You need to be 6 years old or over and be able to swim unaided for 25 metres to go on the Aqua Parc. Children between 6 and 10 years of age need a paying adult to accompany them on the equipment at a ratio of 1 adult per 3 children. Children aged 10 to 17 do not need an adult on the water with them, however they must be signed in at the Aqua Parc reception by an adult over the age of 18. The Aqua Parc is suitable for adults of all ages!

Yes, everybody on the Aqua Parc must be able to swim at least 25 metres unaided.

No: Aqua Parcs’ policy is for each customer to be able to swim 25m unaided. You will have a short swim to the park so must be confident in the water.

The park is designed for all ages and abilities with steps placed around the park to help you get out of the water. There are also areas on the park designed to enable customers to rest should they need to.

You can bring an action camera; however we will not be held responsible for cameras at the bottom of the lake – make sure it floats!

No: if there is any possibility that you are pregnant then you must not go on to the park.

COSTS & BOOKINGS

Each session is £20 per person when booked online and this includes wetsuit hire, safety brief, buoyancy aid and 50 minutes on the park.

Should you wish to book at reception there is a £5 admin charge per person for the filling out of the disclaimer.

If you are a large group of 20 or more, please contact us before booking by emailing info@aquaparcs.co.uk

You will need to pay in full when you make your booking.

YES: You are able to pay on the day, but it is not advised. To ensure you get the time and date you want then we advise you to book online. We cannot guarantee that you will be able to attend any session unless you have pre-booked.
Once booked, please ensure that you and/or your party have completed their details and the disclaimer online before arriving. Should you need to complete the disclaimer in the reception area there will be a £5 administration charge.

Due to Aqua Parcs sharing the reception area with WakeMK, we have limited space. By booking in advance and completing the registration online you can simply turn-up, collect your wrist bands from reception, maximising your time on the park as this avoids queuing.

It is vital to remember before booking that all ticket sales are final.

If you need to cancel your booking, then you must inform us 48 hours prior to the session in order to get a credit in your Aqua Parc account.

To find out if a discount is applicable to your requirements, please contact us here for group bookings over 10+ persons, if you are looking at booking multiple hours or for a full activity day.

Group booking must be paid for in a single transaction. We cannot take a split payment from a number of different individual within a group.

Yes! – We offer private hire sessions which are great for parties and corporate events. Pricing available on request. Please send an email to info@aquaparcs.co.uk for more information.

No: Aqua Parcs’ policy states that purchase of a ticket or voucher is non-refundable. Should you wish to reschedule your session you must inform us at least 48 hours prior to the start of your session. If you are running late then we will do ourbest to get you on a later session that same day (subject to availability).

WEATHER & ENVIRONMENT

The water temperature will vary depending on the weather condition on the day and time of year. You will keep warm if you keep moving around and we supply wetsuits which will keep you warm.

Sessions run whatever the weather – you will be getting wet! The only exception is during thunderstorms or extremely high winds when sessions may be suspended.

There are some small fish, however the splashing will scare them away, so you will not see them.

Yes! The lakes are clean and safe to swim in. Even if ingested, it will not do you any harm.

WAIVER

It is important that every customer fills out a disclaimer before they attend their session. If you have not already done this, then please click this link www.aquaparcs.sports-booker.com/booking and please enter the booking reference that is provided in your booking confirmation email to complete the disclaimer.

Once you have booked, please ensure that you and/or your party have completed their details and the disclaimer online before arriving. Should you need to complete the disclaimer in the reception area there will be a £5 administration charge.

CLOTHING

  • You should remove all jewellery including watches (stud earrings may be worn) It’s best to leave valuables at home.
  • You should bring a towel and swimming costume (you will wear this under your wetsuit)
  • You can wear wet shoes or wet socks; however any hard-soled shoes cannot be worn.
  • You can use your own wet suit or use the wetsuit included in your session price. A buoyancy aid will be provided for free.
  • Bring a padlock for the locker or you can purchase one at reception for just £5.

Yes! – wetsuits are included in your session price. You are however welcome to wear your own if you prefer.

You are permitted to wear your own wetsuit but you must wear an aqua parcs’ buoyancy aid.

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