Terms and conditions

KEY INFORMATION

It is critical to ensure you arrive around 30–45 minutes in advance of your booking time so that you can change, get into your wetsuit and attend the safety briefing.

Please ensure that all ticket holders complete a waiver online. If you have to complete these details onsite, there will be a £5 administration charge.

ONLINE BOOKINGS

You can select any session that shows in the list of times once you have selected a date.

PLEASE NOTE: ONLY SESSIONS THAT ARE AVAILABLE FOR BOOKING WILL SHOW ON THE DATE YOU SELECT.

HOW TO BOOK

All bookings must be made online in advance to ensure you secure the date and time you require.  Aqua Parcs would recommend you book prior to your arrival onsite as most sessions run at capacity.

Go to www.aquaparcs.co.uk, register and follow the instructions.

When you book, and pay for your ticket, the hire of a wetsuit for that session is automatically included.

Please remember before booking that all ticket sales are final.

If you are booking for a group of two or more, please make sure each ticket holder inputs their details and completes the waiver online before arriving. If you have to complete these details onsite, there will be a £5 administration charge for each ticket holder. Help on how to do this is covered later in this document.

CANCELLATIONS, CHANGING OR MOVING THE BOOKING

All bookings are final and are non-refundable. Cancellations at more than 10 days’ notice will be credited to your Aqua Parc account, allowing you to rebook. Then at the point of payment you can select a button that says, “Use credit on account” to pay, or part pay, provided there is the same or more credit to use than the cost of your bookings.

There is no cash alternative or cash refund.

AGE POLICY

CHILDREN AGED 6 TO 10 INCLUSIVE

Children aged 6-10 must have a parent or guardian with them at all times on the aqua park. Maximum 3 children per adult.

CHILDREN AGED 10 TO 15 INCLUSIVE

Can attend any session but must have either a parent or guardian on shore or on the aqua park with them.

16 TO 95 YEARS OLD

Over 16’s can attend without any other supervision. Please make sure your correctly complete our waiver before attending.

AVAILABILITY

To check availability simply visit the bookings website www.aquaparcs.co.uk.  Our online booking system will show you real time availability.

If no sessions are showing for your chosen date and time this means that the session time is running at full capacity. If sessions are showing with a green cross, it means there is availability for you and your party on that session.

GROUPS AND DISCOUNTS

As a thank you, for group bookings of 10 or more we reward you with 10% credit on the value of your booking. You can use this for all your future visits.

For exclusive sessions please contact the team on info@aquaparcs.co.uk 

CUSTOMER SERVICES

If you have any questions, please contact us on info@aquaparcs.co.uk